A standard shipping policy for an online store like Hepsi Mart typically covers delivery timelines, costs, and tracking procedures. Since specific regional details can vary, here is a professional breakdown of what you can expect or include if you are setting this up:
Standard Shipping: Usually takes 2 to 3 business days depending on the destination.
Order Processing: Orders are typically processed within 24 to 48 hours (excluding Sundays and public holidays).
Urgent Delivery: Some regions may offer expedited shipping (1–2 days) for an additional fee.
Free shipping
Once an order is dispatched, a Tracking ID is sent via SMS or email.
Customers can track their parcels through the partner courier’s website (e.g., Leopards, Call Courier, or Trax).
Attempts: Most couriers make up to two delivery attempts. If the recipient is unavailable both times, the parcel is returned to the warehouse.
Cash on Delivery (COD): This is the most common payment method. Customers are advised to have the exact amount ready.
Inspection: Customers should check the external condition of the package before signing. If the seal is broken or the box is damaged, it is recommended to refuse the delivery.
Address Accuracy: Ensure the phone number and area code are correct to avoid delays.
Service Areas: Some remote areas may have limited delivery schedules or require pickup from the nearest courier hub.
Holidays: Expect minor delays during national holidays, festivals, or extreme weather conditions.