Shipping policy
A standard shipping policy for an online store like Hepsi Mart typically covers delivery timelines, costs, and tracking procedures. Since specific regional details can vary, here is a professional breakdown of what you can expect or include if you are setting this up:
Shipping & Delivery Overview
1. Delivery Timelines
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Standard Shipping: Usually takes 2 to 3 business days depending on the destination.
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Order Processing: Orders are typically processed within 24 to 48 hours (excluding Sundays and public holidays).
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Urgent Delivery: Some regions may offer expedited shipping (1–2 days) for an additional fee.
2. Shipping Charges
Free shipping
3. Order Tracking
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Once an order is dispatched, a Tracking ID is sent via SMS or email.
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Customers can track their parcels through the partner courier’s website (e.g., Leopards, Call Courier, or Trax).
4. Delivery Attempts & Verification
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Attempts: Most couriers make up to two delivery attempts. If the recipient is unavailable both times, the parcel is returned to the warehouse.
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Cash on Delivery (COD): This is the most common payment method. Customers are advised to have the exact amount ready.
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Inspection: Customers should check the external condition of the package before signing. If the seal is broken or the box is damaged, it is recommended to refuse the delivery.
Key Notes for Customers
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Address Accuracy: Ensure the phone number and area code are correct to avoid delays.
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Service Areas: Some remote areas may have limited delivery schedules or require pickup from the nearest courier hub.
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Holidays: Expect minor delays during national holidays, festivals, or extreme weather conditions.